Click on the product you want to order and add it to your cart. Once you have finished shopping click on checkout. Follow instructions to checkout and pay. The cost of postage will be added to your total at checkout.
How do I pay for my order?
At the present time your order will be processed through paypal. You can use an existing paypal account if you have one or you can use your credit card through paypal. We will be adding other options soon.
How much does it cost for postage?
For orders in Australia the costs are as follows:
$0.01 - $30.99 costs $6;
$31 - $60.99 costs $8;
$61 - $250 costs $10;
Special Christmas offer - orders over $100 Free;
F$250+ Free shipping
Is there a separate postage charge for each item I order?
No there is one postage charge for your complete order. Within Australia the cost is a flat $6 for whatever amount you order. Overseas orders will be charged according to the cost of postage to that country.
How long does it take for my order to be sent?
If your product is in stock it will be sent ASAP. Orders within Australia should arrive within a few days. For overseas orders or products that need to be ordered in if they are temporarily out of stock please allow 2-3 weeks for delivery.
Can I order products if I live outside Australia?
Yes. We will gladly ship products outside Australia, however you will need to contact us in order for us to calculate the postage cost.
How do I contact you if I have a problem with my order?
The best way to contact us is via email at info@softtoysandteddybears.com. Alternatively you can fax or mail us your questions. We can not guarantee we will always be able to answer your phone calls but feel free to leave us a message and we will get back to you as quickly as possible.
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